Data Deletion

You have the right to delete your data at any time — individual records, or your entire account. This page explains what gets deleted, when, and how to request it.

Compliant with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and Google Play Data Safety requirements.

What would you like to delete?

Delete a specific record

Delete an individual lead, contact, call log entry, uploaded recording, or document from within the app.

Archived for 30 days → permanently deleted

Delete my account

Permanently delete your Realatic account and all associated personal data, including all leads, call logs, recordings, and communications.

Personal data deleted within 30 days · Backups purged within 90 days

Deleting individual records

Leads, contacts, call logs, recordings, documents

1

Delete from within the app

Open the record (lead, contact, etc.) → tap the three-dot menu or swipe left → select Delete.

2

Record moves to Archive

The deleted record is held in a recoverable archive for 30 days. You can restore it during this window from Settings → Archive.

3

Permanently deleted after 30 days

After the 30-day archive window, the record and all associated data (call logs, recordings, notes) are permanently and irreversibly deleted from all systems.

Want to skip the archive? You can permanently delete a record immediately by going to Settings → Archive, selecting the record, and choosing Delete Permanently. This cannot be undone.

Deleting your account

Removes your account and all data permanently

1

Option A — In-app (web or Android)

Go to Settings → Organization → Delete Account and confirm. Your account is immediately deactivated.

2

Option B — Email request

Send an email to support@realatic.com with:

  • Subject: Data Deletion Request
  • Your registered email address
  • Your organization name

Deletion timeline

Within 48h Request acknowledged via email
30 days All personal data deleted — leads, call logs, recordings, communications, account info
90 days Encrypted backup copies purged from all systems

What gets deleted

Account profile and credentials
All lead records and contact data
Call log entries (outcomes, durations)
Uploaded call recordings
WhatsApp and email communication history
Site visit records and notes
Booking and payment records
Documents and attachments
Facebook / Meta integration tokens
Device identifiers and usage data
Export your data first. Before deleting, you can export everything as CSV/Excel from Settings → Export Data. Once deleted, data cannot be recovered.

What we may retain

In limited cases, Indian law requires us to retain certain records even after deletion. This applies only to:

  • — Transaction and invoicing records required under the Goods and Services Tax Act and Indian tax regulations (retained for the legally mandated period)
  • — Information subject to an active legal hold, court order, or government investigation

These retained records contain only the minimum information legally required and are not used for any other purpose.

Questions or complaints?

Our Grievance Officer responds within 90 days as required under the DPDP Act, 2023. If you are not satisfied with our response, you may escalate to the Data Protection Board of India.

support@realatic.com Read Privacy Policy →

Realatic is operated by Technix Infotech LLP, Noida, UP, India. This page satisfies Google Play Data Safety and DPDP Act Article 12–13 requirements.